Refund policy
Last updated: October 28, 2026
Returns and cancellations
Items sold on this website are custom-made and are treated as final sale. Unless required by applicable law or expressly stated on our website or policy, we do not accept returns.
You can request cancellation or removal of items from your order until your order show "fulfilled". After that, there are no returns or cancellations.
How to start a return or cancellation
Whether cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us as soon as possible to see if an item can be cancelled.
To start a cancellation request, contact us via email at cancellations@beuniqueshop.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Take pictures before the item has been used, tried on, worn or washed. Seller is not responsible for the item after any of the situations listed above have occurred. Seller has right to refuse refund if damage occurs during shipping or delivery.
Exceptions and non-returnable items
Most items are not eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options.
Refunds
If a refund has been approved, we will notify you after we receive and inspect your return. Once finalized, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at cancellations@beuniqueshop.com or use the contact details in our contact information policy.